Guest Guide
Frequently Asked Questions
The questions guests ask us most, answered — so everything is settled before you arrive. If anything else is on your mind, the butler team is only a call away.
Booking & Your Stay
Check-in from 3:30 PM; check-out by 11:00 AM.
Late checkout is charged NT$ 2,500 per hour.
Butler's Tip
The manor sits high in the mountains — many guests set out early and spend the afternoon among the meadows of Qingjing or the peaks of Hehuanshan before checking in after 3:30 PM.
Dining: a refined morning breakfast for all room guests, and a chef's dinner for the number of guests in your package.
Music: after dinner each evening, guests are invited to the Shakespeare Music Hall for a guided listening session on the manor's audiophile sound system, with one complimentary drink — alcoholic or not — per guest.
In-room: bath amenities by Santa Maria Novella, the Florentine apothecary with over 800 years of history, and a welcome minibar stocked with the manor's own pastries and a selection of drinks.
Butler's Tip
In line with Taiwan's environmental policy, hotels no longer provide single-use amenities by default. Should you need anything, the front desk will gladly assist.
Rooms are spread across area A, B and C, and each is one of a kind in furnishings, layout and view. Note your preferences when booking — a higher floor, a particular style — and the butler team will do their best, though final assignments depend on the day's occupancy and cannot be guaranteed.
Cancellations and refunds follow Taiwan's standard contract for individual direct bookings at tourist hotels, hotels and B&Bs.
Yes — the manor is a National Travel Card (國民旅遊卡) partner merchant; the card may be used for both accommodation and dining.
Children & Families
Of course. The manor does retain the character of a classic European castle — antique furnishings, stairs and steps throughout — so we recommend reviewing the rates and notes below before booking with young children.
Children's rates:
1. Ages 11 and above are charged as adults, NT$ 4,000 each.
2. Ages 6–10, NT$ 2,600 each (no extra bed provided).
3. Under 6: the first child stays free; a second is NT$ 2,600.
A small number of baby cots and bathtubs are available. Supplies are limited, so please request one when you book to be sure it is reserved for you.
Butler's Tip
To preserve the listening experience, the evening music session is not recommended for children under 11.
True to its Tudor castle architecture, the manor has no elevator or accessible-certified rooms, and classic stairways and steps run throughout. We will gladly arrange a lower-floor room near the restaurant with easier access — please let us know when booking if anyone in your party has limited mobility.
Butler's Tip
At 1,700 m, mornings and evenings run some 10–12°C cooler than the lowlands, even in summer. Pack a warm, windproof coat for older guests to wear outdoors or in the music hall.
House Rules & Special Requests
We regret that pets cannot be accommodated, with the exception of guide dogs. A violation on the day of arrival may result in refused check-in, without refund of the deposit.
Yes. Please let us know at least three days ahead for cakes or celebration setups; paid decoration packages are also available — contact the front desk to discuss.
To protect our guests' privacy and safety, drones are prohibited throughout the estate.
Dining & Visiting
To preserve our guests' privacy and the quality of their stay, the grounds are not open for casual sightseeing. Part of the manor's classic exterior can be admired from the parking area — and everyone is welcome at the Virginal Restaurant, whose lunch, classic English afternoon tea and dinner sets are open to the public by reservation. Dining guests may photograph the castle exterior and gardens in designated areas and hours.
Seating is limited, so advance booking — online or by phone at +886 49-2802166 — is strongly recommended for guests and visitors alike. Please mention any food allergies when reserving.
For dinner, smart casual attire is suggested.
Reserve OnlineThe restaurant offers a wine list on site. For bottles you bring yourself: champagne, white and red wine NT$ 500 per bottle; whisky NT$ 800 per bottle. Other bottles are quoted by the restaurant team on site.
Getting Here & Parking
By car: follow National Freeway 6 to its end at Puli, turn left onto Provincial Highway 14 toward Wushe, then Highway 14A toward Qingjing Farm. The manor appears on your right at about the 6.3 km mark.
By public transport: take the High Speed Rail to Taichung, then the Nantou Bus (Qingjing route) from Exit 5 to the Longzhuang (龍莊) stop — the bus stop is right beside the manor's gate.
Private transfer: the manor works with a paid car service running directly from Taichung HSR Station or Taichung Airport. Contact the butler team before your stay and we will put you in touch.
Free outdoor parking is reserved for overnight guests. Please avoid leaving valuables in your car.
Chargers compatible with Taiwan's main EV standards — Tesla TPC and Type 2 — are free for the night's guests to use in turn. As they are limited in number, specific charging bays cannot be reserved in advance.
Butler's Tip
Let the butler at the gate know you'd like to charge as soon as you arrive, and they will guide you to a charging bay as availability allows.
Nearby Sights & the Seasons
Green Green Grassland — Qingjing Farm's most popular attraction, home of the famous sheep-shearing show and equestrian performances. Open daily from 8:00 to 17:00.
Qingjing Skywalk — an elevated walkway at 1,700–2,000 m, 1.6 km long, with open views and gentle grades that suit elders and children. Open 8:00 AM–5:00 PM, last entry 4:30 PM.
Hehuanshan — about 50 minutes by car. The dark-sky viewing deck at Yuanfeng is superb for stargazing and the summer Milky Way; Wuling, the highest point on Taiwan's road network, offers seas of clouds, ridgelines, sunsets and stars. The Main Peak trail (3,417 m) is a gentle introduction to Taiwan's hundred peaks; Shimen Mountain (3,237 m) is the shortest and friendliest; the East Peak (3,421 m) is more demanding — mostly stairs — but rewards you with sweeping views and alpine rhododendrons in May and June.
Butler's Tip
Watch the temperature and weather before heading up Hehuanshan — nights and early mornings call for real warmth.
Spring (Mar–May): cherry blossoms and wisteria bloom in relay, the gardens fill with flowers, and the hills turn fresh green. Around 10–18°C.
Summer (Jun–Aug): Qingjing's most comfortable season — clear days and cool air, with star-filled skies and the Milky Way from Hehuanshan at night. Around 15–23°C.
Autumn (Sep–Nov): bald cypress and maples turn gold and crimson around the bell tower and gardens, and the season is kind to cloud-sea watchers. Around 12–19°C.
Winter (Dec–Feb): a quiet, bare-branched calm — and when a cold front brings snow, the white-capped Central Mountain Range is visible from the manor itself. Around 5–12°C, near 0°C in cold snaps; bring a heavy coat, a hat and warm layers.